The court banned IrAero from imposing paid services on consumers, Rospotrebnadzor reports. When buying an air ticket, the consent to the conclusion of a voluntary insurance contract was automatically affixed on the carrier’s website. This is a direct violation of the Law of the Russian Federation on Consumer Protection, which prohibits the sale of one service to automatically connect the second.
This problem was first noticed in 2022. After checking IrAero, the mandatory insurance was removed. In 2023, she appeared again. In addition, the airline has added a mandatory seat selection on the plane. The system offered a paid chair by default.
Then Rospotrebnadzor again reported violations to the airline, but its representatives replied that buyers could refuse these services. Due to systematic violations, the carrier was sued. Representatives of the law, despite the possibility of disabling insurance and choosing a free place, found the company guilty. Now IrAero must inform consumers about this, including through the media.
The Rospotrebnadzor website reports that during the trial, the carrier removed the pre-established consent for insurance and the choice of a paid place, but TourDom.ru I found out that they have now been returned. A correspondent of the portal tried to purchase air tickets today. During their registration, the system automatically selected a paid place and added insurance. Thus, inattentive tourists still remain at risk – if they do not notice that additional services have been added to the ticket price and do not turn them off manually, they may still overpay.
Recently TourDom.ru He reported that IrAero had stopped flights to the Philippines and Vietnam.
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