Tourists who were not allowed on the flight due to late arrival at boarding decided to sue the Aeroflot group for the cost of burnt tickets and receive compensation for moral damage. This is reported by the press service of the Rossoshansky district court.
According to the case files, last year the family purchased a tour from Anex with transportation by a Russian airline. Parents with two children were going to fly on vacation. Tickets as part of the tour package cost 254 thousand rubles.
According to the plaintiffs, on the day of departure, October 31, they arrived at Sheremetyevo, checked in for the flight and waited. The boarding end time on the boarding pass was 08:10, and the family came to the counter allegedly at 08:07. An airline employee took boarding passes from passengers, counted barcodes, but refused to let tourists on board. The boarding was closed at 08:09.
First, the vacationers appealed to Aeroflot PJSC with a demand to refund the money for the tickets. However, they did not see any grounds for compensation there. Then the failed passengers filed a lawsuit against the carrier and pointed out that the blame for the incident lies with its employees.
In turn, at the trial, the representative of the Group explained that when checking in for the flight, travelers were given boarding passes, which indicate the start and end times of boarding. However, the tourists did not come to the gate on time.
“During the inspection, it was established that the boarding of the flight was completed in strict accordance with the approved technological schedule. The plaintiff passengers did not arrive at the boarding point before the scheduled end time. The court, after listening to the explanations of the plaintiff’s representative, interrogating the witness, examining the case materials, refused to satisfy the plaintiffs’ claims,” the press service explained. However, late travelers can still appeal to a higher court.
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