On September 16, 2024, the Independent Association of Travel Agencies (NOTA) gathered the best representatives of the Russian tourism industry on the sidelines of its IVTH TRAVEL AGENTS SUMMIT. Traditionally, the event was held in Moscow in one of the fashionable hotels of the capital “Continental”. The summit was attended by more than 200 travel agents from all over the country and over 20 NOTA partners.
According to experts, the SUMMIT, which brought together market leaders, has long been a platform for sharing experiences, discussing current trends and problems facing the industry. On the sidelines, the participants actively discussed the format of the event and noted that the organizers managed to find the golden mean in the format of the event.
The summit participants discussed the problems and key aspects of the work of travel agents. The panel discussions, which have become classics and a special pride of the organizers, were attended by: Artur Muradian (Space Travel), Dmitry Harutyunov (ART TOUR), Anatoly Garkushin (Pantheon), Alexandra Dmitrieva (Loti), Dmitry Shevchenko (ICS Group).
The company leaders discussed a number of pressing issues with the participants:
— how to choose a reliable partner for cooperation and what to pay attention to when choosing,
— cancellation of flight programs in the summer season,
— booking a premium holiday with and without a tour operator: all the pros and cons.
The organizers managed to gather on one site and brilliantly hold a discussion with companies that are direct competitors in the travel insurance market: BestDoctor — Vitaly Kalinin, D2 Insurance — Oksana Serokhvostova and Ingosstrakh — Anastasia Orlova. The session was also attended by the company My Agent — Anna Filippova and the transfer company iway Russia — Dmitry Tyurin.
In its activities, the NOTA Association always assigns a special role to the professional training of travel agents. The workshop, which took place within the framework of the Summit, was recognized as the optimal format for gaining new knowledge and strengthening ties with partners. It was attended by: Space Travel, ART TOUR, Pantheon, Loti, ITM Group, Planet Travel, Travelata, One Click Travel, PremiumChina, My Agent, Alfastrakhovanie, Ingosstrakh, iwayRussia, Hotelbook, D2 Insurance, Bronevik.
The novelty of this summit was the master classes of the NOTA ACADEMY, which were attended by experts – active travel agents of the Association with extensive business experience. The travel agents were presented with practical cases that have already been implemented in practice. Together with experts, the participants discussed the following issues: recruitment, hiring and adaptation of employees, automation of business processes in a travel agency, regulations, accounting and much more.
It is important to note that such events are extremely useful for the tourism industry, as they promote the development of professional ties, strengthen cooperation between market participants and help identify innovative solutions that contribute to business growth and competitiveness. Participation in the summit allowed travel agents not only to broaden their horizons, but also to establish important contacts that can become the basis for mutually beneficial partnership in the future.
The Independent Association of Travel Agencies plans to organize similar events in the future, contributing to the development of the industry and increasing its sustainability in a rapidly changing market. We thank all participants and partners for their active participation and interest in the future of tourism.
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