How to join the elite?

Coral Travel shares technologies for working with premium orders.

Coral Travel tour operator is the first mass tour operator to single out work with requests requiring a special approach in a separate category. Applications go to the Elite department, and as a result, customers receive premium—level service, and agents receive a special approach.

Let’s agree on what a VIP application is

There is no clear definition of what a VIP tourist is. This concept can be interpreted in different ways. So, VIPs for an agent can be friends, relatives, doctors who are going on vacation. Coral Travel has clear criteria by which the “special approach” mode is automatically activated: if the customer chooses one of the hotels included in the Elite Service concept, or if the cost of the order exceeds $ 12,000, or the cost of one night in a hotel exceeds $ 1,000, you are in the Elite category.

What does an agent get within Elite

First of all, a personal approach to the application. The booking process is based on the principle of “one window”, applications are sent directly to the department. A welcome message is automatically created for each one. There are also dedicated phone lines. From the first request to the end of the service booking, you communicate with one specialist.

In the Elite department, you can get all the necessary consultations on the application, calculate an individual tour, adding the necessary services and hotels to it, even if they are not included in the main product of the company.

You can track the status of your application, applications with departure for the next dates are processed first.

Flexibility in solving your questions and efficiency are a priority for the staff of the Elite department.

“Coral Travel is a priority partner for us, we have been together for almost 20 years, we have been working on the entire range of the tour operator,” says Natalia Yablokova (Constellation, Yaroslavl). — Our agency specializes in the segment of premium tours. We have seen from our own experience that our customers receive high-level service within the framework of the Elite Service concept.” Georgy Radchenko has a similar experience (“I want to go on vacation”, Moscow)”We have been working with Coral Travel for many years and quietly trust our customers, including VIP-level ones.”

Elite Service for customers. What is the difference from the standard approach?

Coral Travel’s B2B website has a special filter that facilitates the selection of hotels for premium customers. By activating it, the agency receives a collection of 5* and 5* Deluxe hotels designed for the most demanding travelers. In addition, the company ensures that the site always contains correct and complete information about the privileges for guests of suites and villas.

Customers whose journey was developed within the framework of the Coral Elite Service concept expect a special approach in everything. At the airport, they are provided with an individual meeting or a separate desk with an Elite Service sign. They will be taken to the place of rest by a special transport with check-in at a maximum of two hotels. A special team of guides works with premium tourists, focused on working in Elite Service standards.

Professional development assistance and support

In order to get acquainted with new premium hotels, destinations and products, Coral Travel organizes special promotional tours within the Elite department — you can test the features of this approach to customers for yourself.

Information about the Elite product can be received in any convenient format — in newsletters or in a special telegram channel. For the convenience of working with clients, special catalogs with the Elite product are also available.

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