Checking airlines for the depreciation of miles in their own loyalty programs for tourists is such an interesting idea that the US Department of Transportation came up with. The agency has launched control procedures for four major airlines – American Airlines, Delta Air Lines, Southwest and United Airlines.
In one of the questions, carriers will really have to describe in detail how the cost of a mile has changed in monetary terms over the past 6 years. You will also have to report on what innovations have occurred in loyalty programs.
The Agency will look for dishonest methods and tricks that mislead customers, as well as anti-competitive methods, hidden prices and additional fees. The authorities fear that airlines may unilaterally change the conditions for awarding bonuses, which raises questions about their fairness.
The topic is actively discussed by Russian tourists. Some of them believe that it would be nice to launch similar procedures in Russia.
Earlier TourDom.ru He wrote that Aeroflot upset tourists by raising the prices of premium tickets for miles several times. And Ural Airlines began to pay compensation for flight delays with points that burn out within 3 months.
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